Posted on: 13 March 2015
Huge numbers of small business owners are taking the plunge by obtaining Voice-over-Internet Protocol (VoIP) telephone services. Combining business and residential customers together, the worldwide VoIP business is forecasted to come close to the 75 billion dollar mark in 2015. Just as consumers often abandon traditional landline service in lieu of cellular telephones, these trends demonstrate a lot of businesses are thinking of doing the same when it comes to their traditional phone service. However, before you completely transition your business to VoIP, you may wish to pause and consider the value in retaining traditional landline service. Below are several advantages that old-fashioned, but still valuable, telephone service offers you as a business owner:
Full functionality during power outages
Unless your VoIP phone system is powered by a backup electrical generator, your phones will not be available until the power comes back. However, traditional landline phone service is still available during situations where electrical power is disconnected. Phone cables are often buried, and that provides an extra measure of protection from storms and events that might disrupt power supplies.
Since landlines use a built-in electrical current to power phones, you can feel confident that your phones will be available in almost all circumstances. If you served solely by VoIP, your customers will not necessarily be sympathetic to your power interruption and may become impatient as they seek to make contact. Don't gamble on losing your ability to communicate by phone; it's too important not to protect.
Emergency dialing services
Since 1972, Canada has used 9-1-1 as its "one-stop" emergency phone number to contact police, fire, and medical services. Practically every landline phone in the nation can access this emergency number, and that provides a lot of security and peace-of-mind for users.
However, VoIP does not offer users the capability to make 9-1-1 emergency calls since it is not a location-based system. This is a big handicap for business owners who need fast access to emergency services during times of crisis. Employees and customers both are familiar with the 9-1-1 number, and forcing them to dial a long, likely-obscure number will cause confusion.
Immunity to malware
Traditional telephone equipment is not affected by computer malware, unlike VoIP phones and associated equipment. There are literally thousands of computer viruses, worms, Trojan horses and other sinister software that can travel through the Internet and attack your VoIP system.
Even if the VoIP system isn't affected directly, if connected equipment goes down, so does your phone service. A traditional landline provides you with an extra layer of immunity that can be helpful during times of computer mischief.
External system dependence upon landlines
Telephone landlines support much more than just voice calling features. They are also an integral part of many other types of technology. Security cameras and systems, fire alarms, fax machines and a variety of devices may be dependent upon a traditional landline; while these types of systems are available with VoIP in many cases, your choices may be limited as to which provider you choose.
Consistently high call quality
For a business, call quality and clarity is a significant part of providing good customer service. Traditional landlines offer the most consistently clear level of communications; you almost never have to worry about your call being ruined by an outside influence.
Unfortunately, VoIP phone quality is highly variable. The quality can be excellent in many cases, but attaining a high level requires a fair amount of bandwidth and other infrastructure be in-place. If those things aren't attainable, then VoIP becomes a much riskier proposition for use as your sole phone system. Customers may perceive the crackly and distorted sounds of a glitchy VoIP phone to be a sign of your lack of professionalism, fair or not.
Despite its name, Voice-over-Internet Protocol, there is still a lack of standards among the various providers of VoIP services. That means you may find compatibility issues emerging while trying to connect your system to another technology.
With traditional landline telephone systems, however, the standards that govern telecommunications have been in-place for a long time, and any adjustments made must be universally adopted. That means connecting your landline phone system to a another system should be a seamless, simple, and predictable transaction.Share